5-Step Business Process Optimisation Methodology
Optimising business processes requires a structured approach that aligns people, processes and technology. At Solid Software, our Business Process Optimisation methodology helps organisations improve efficiency, reduce costs, and leverage automation and AI to achieve measurable business outcomes.
We progressively increase the level of detail — focusing deeper analysis where it can deliver the greatest business value.
Process Discovery & Registry
We begin by establishing a clear view of the organisation's business processes. We identify the major processes and value streams across the business and create a Process Registry that provides a structured view of the organisation.
High-Level Process Mapping
Each process is mapped at a high level to show how the process flows from beginning to end. We focus on the major activities, decisions and hand-offs without getting unnecessarily deep into operational detail.
Process & Data Analysis
We progressively examine the selected processes in greater detail. This includes understanding the information and data required, inputs and outputs, business rules, activities, roles and key dependencies.
Systems & Operational Analysis
We then examine how the process is actually supported and executed — including systems, applications, integrations, controls, manual activities, hand-offs, bottlenecks and areas of duplication or rework.
Optimisation & Improvement
Using the information gathered, we identify opportunities to simplify, automate, eliminate duplication, reduce bottlenecks and improve efficiency and customer outcomes. We then develop a prioritised improvement roadmap.
From Roadmap to Reality
A great improvement roadmap only delivers value when it is actually built. This is where Solid Software is uniquely positioned — the same team that runs the process optimisation also delivers the custom software, system integrations and automation needed to bring it to life. Decades of experience across finance, utilities, mining and manufacturing means we understand both the process and the technology, so recommendations are always practical, buildable and outcome-driven. No handovers to a separate vendor, no lost context — just measurable results, faster.
Ready to optimise the way your business runs?
Aligning people, processes and technology is what we do. Solid Software partners with you to identify the highest-impact opportunities and implement them with minimal disruption.